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ITSM Service Desk, Help Desk, Freshservice, ServiceNow Consulting, ServiceNow Implementation, IT Service Management

IT Service Management

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The Information Technology Services Administration (ITSM), is the implementation of the set of best practices documented in ITIL and some other standardized and internationally accepted frameworks and references, for the use of Information Technologies so that companies and organizations achieve their goals through continuous improvement.
The success of modern businesses depends to a large extent on the Information Technology services they provide and, therefore, it is vitally important that there is a high level of support, as well as response in case resolution and customer service. in relation to the management of these services.
The reality is that companies today have to manage too many computers, systems, and applications; and therefore, the work of the help desk has become a more difficult task, in addition to the end users who are provided support, are increasingly demanding. For this reason, it is necessary to adopt technologies and systems that allow IT services to be managed efficiently and intelligently; and take full advantage of the automation capabilities they provide.
IT Service Management is a discipline that focuses on aligning IT services with the processes and needs of the company, through the correct implementation of best IT Governance practices and the integration of factors: People , Processes and Technology; all for the sole purpose of benefiting end users.
The Information Technology Services Administration (ITSM) is based on best practices, reference frameworks and international standards, such as the following:
  • ISO / IEC 20000
  • ITIL - Information Technology Infrastructure Library
  • COBIT - Control Objectives for Information and Related Technology
  • MOF - Microsoft Operations Framework
  • BISL - Business Information Services Library
  • ASL - Application Services Library
  • ISO / IEC 17799-27000x
ITSM Service Desk, ITSM Help Desk Implementation, Service Desk Implementation, Freshservice, Freshworks, ServiceNow Consulting
ITSM Service Desk, Help Desk Software, Help Desk Implementation, Service Desk Implementation, Best ITSM Software, Freshservice, Freshworks, ServiceNow Consulting, ServiceNow Implementation
Generally a good IT Service Management system should include modules for:
  • Incident Management
  • Problem Management
  • Change and Release Administration
  • Application Management
  • Asset Management
  • Administration of Policies and Procedures
  • Human Resources Process Administration
  • Reports and Analytics
  • Easy integration with other systems, applications and devices.
  • Automations, Artificial Intelligence and Machine Learning
At BABEL Systems we recommend the implementation of FreshService by Freshworks or ServiceNow, two of the best platforms in the world.  Learn a little more about each of them by clicking on the following images, contact a sales consultant, evaluate the options and decide which is the best for your company.
Freshservice Partner, Freshworks Partner, Freshservice Implementation, Implementacion de Freshservice, ITSM Implementation, Best ITSM Software
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